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In today's business world the Internet is a critical business enabler. However being part of the connected world is a risky business which exposes organisations to everything from denial of service attacks, unauthorized access, malicious code and virus activity, loss of intellectual property, pornographic content and ultimately legal liability. Productivity and network issues such as SPAM, non business related Email, Web usage and the bandwidth that this consumes increase's the cost for organisations as they operate in our connected world.
Understanding these issues and how they apply in real life situations across different customer environments is Vigil Software's core area of expertise. It is the aim of Vigil Software's Professional Services team to use this expertise to assist organisations in properly utilizing the Information Security products it supplies to provide a complete solution to cover current and emerging threats.
Installation Services
IT departments have the unenviable task of trying to keep on top of the many new technologies available. Understanding how to deploy and administer new software is a challenge and installing new software incorrectly can mean the difference between a rapid return on investment and a time consuming support nightmare.
The benefit of having Information Security products installed and configured correctly the first time will mean that the customer will see the product benefits from day one, ultimately saving time and ensuring a faster return on investment.
Once installed there are a variety of options available to customers to further assist them gain the best from their Information Security solution, including consultancy and training. (see training).
Consultancy
As with most security related products the Content Security technology provided by Vigil Software is only as good as it's configuration, which is why it is extremely important to tailor products to specific customer environments and requirements.
Vigil Software Consultancy Services will work to understand individual customer needs, and once establishing these will configure the Information Security products it supplies to meet these needs and put the customer back in control. Full training can also be supplied onsite or customers can attend training (see training).
Vigil Software Consultancy Services covers:
Installation of Product
Product(s) installed to on existing hardware or new hardware supplied.
Deployment into existing infrastructure
Configuration of products to work within customer's own environment. Ensuring products are correctly installed.
Configuration of rule sets
Configuration of black whole lists, SPAM blocking, Anti-Virus filters, anti-relaying security, live security updates and firewall settings.
Customisation to specific requirements
Tailoring of rules and configuration to fit with customer's current acceptable usage and security policy.
Training (Knowledge Transfer)
Full training for client staff on how to configure and tailor the products further, including the day-to-day usage and administration of products
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